FAQ

Delivery time depends on the destination and the service type selected. Typically, same-city deliveries in Cilacap are completed within 24 hours, while deliveries outside the city may take 1-2 days.

Yes, we accept shipping heavy goods up to 5 kg. For heavier items, please contact us for service adjustments.

You can track your package status through the MAXIM Transportasi Online app or by contacting our customer service at 812-3456-789.

Yes, additional fees apply for deliveries to remote areas in Cilacap. The fee is calculated based on distance and destination, and will be communicated before shipment.

If your package is damaged or lost, contact our customer service immediately and provide photo evidence or the receipt number. Claims will be processed within 3-5 business days.

Yes, we offer emergency delivery services with a maximum delivery time of 12 hours for Cilacap area. Additional fees apply for this service.